FAQ

 

What is your shipping policy?

We ship anywhere in the Continental US free!  Most orders will ship within 24 hours of order placement.  At this time, we are not able to ship internationally or to Hawaii or Alaska.

How big are the balls?

Right now, the K9X Ball comes in one size, which is about the size of a tennis ball.  The K9X Ball is best suited for small to large dogs. We do not recommend for extra large dogs such as Great Danes, Mastiffs, St. Bernards, etc.  We do not recommend for dogs with wide mouths such as English Bulldogs.  Bastian is a 67 lb shepherd/hound mix, the K9X Ball is perfect for him.  Follow us on Facebook, Twitter, and Instagram @k9xball for updates on any new sizes.

What are the balls made of?

The K9X Ball is made of our special natural rubber formula.

Are they really safe?

The K9X Balls are non-toxic and were tested for unsafe chemicals, in fact, they are even non-toxic to young children.  The balls are made to last, however, like any pet toy, you should supervise your dog during play time, in the event you find any cracks in the ball, dispose of immediately. 

Not Satisfied?

Reach out to us at tom.schmidt@k9xball.com.  Tom will personally respond within 24 hours.

Any other questions?

Contact us at tom.schmidt@k9xball.com